Please note that the below is not an exhaustive list but is an indication of how members and vendors are expected to behave within our community. There may well be periodic changes made to ensure we maintain the integrity of our community.

MSPGeek is a community for MSPs, TSPs, Vendors and other Solutions Providers. Members who do not fall into this category will be subject to removal after review

At MSPGeek, we aim to be a community for everyone. We expect all community members – ranging from MSP employees, speakers, vendors, sponsors, facilities staff, volunteers, and board members to agree and adhere to the code of conduct guidelines. If you have concerns or doubts about whether an action is a violation of the code of contact, please contact us at team@ mspgeek.com or reach out to one of the Community Admins on Slack or Discord.

The Code of Conduct is available online at https://www.mspgeek.org/code-of-conduct. The Code of Conduct is presented throughout various steps of engaging with the community, such as registering for Slack, Discord, any of our Events and our Forums.

Purpose

MSPGeek is a community where members of the MSP, TSP, vendor, and other solution providers may come together to collaborate, educate, network, and empower one another. As a community organizer, we believe it is our responsibility to ensure that our community represents a safe, enjoyable and inclusive environment for all people.

This code of conduct explains what we feel are acceptable standards for conduct across the MSPGeek Community.

Violations of this Code of Conduct may result in warnings, removal from the MSPGeek Community (including online platforms and in-person events), exclusion from future events, withholding of event content such as recordings, or permanent banning by the Community Admin Team. Sanctions will be applied based on the severity of the issue and in accordance with our established enforcement practices.

Why do we need a Code of Conduct

Our community is built on respect, inclusivity, and professionalism. While the MSP industry has made progress in creating welcoming environments, challenges still exist in ensuring all members feel safe, seen, and valued. By establishing clear, shared expectations for behavior, we empower everyone—from MSPs and vendors to TSPs and service providers—to contribute meaningfully, collaborate openly, and be their authentic selves.

This Code of Conduct exists to help us uphold those standards, ensuring that MSPGeek remains a space where everyone belongs and thrives.

Member Code of Conduct

Support the MSPGeek mission of open communication, collaboration, learning and sharing with other members and vendors.
Be respectful and courteous to all members, staff and vendors.
Share your knowledge and experience with others.
Members are fully responsible for your own content. Before posting, consider whether your employer may view the material as intellectual property. You must ensure you have the proper rights or permissions to share content on our public platforms—whether that means obtaining approval from your employer or properly crediting and sharing with permission when using someone else’s work.
If you utilize someone else’s work and improve on it, you should share this back to the community as well as recognizing the author of the original work.
Do not post private information about individuals without their explicit consent.
We strongly suggest that users who wish to post files, scripts, solutions etc. do so using your personal Github and then link to it from within the Slack or Discord channels. Building out your own repositories and projects on Github will give you a very strong portfolio to showcase as part of your Resume.
Do not post anything that a reasonable person would consider offensive, abusive, or hate speech. While political discussion is not outright prohibited, it must remain respectful, professional, and relevant to the context. The Community Admin's reserve the right to moderate conversations that drift into the divisive or inflammatory territory.
Trolling, spamming, flaming, baiting, or any other form of attention-stealing behavior is not welcome.
MSPGeek is a vendor-neutral community built on respect, collaboration, and professionalism. We maintain a no-bashing policy, which applies to all members, including MSPs, vendors, and individuals.

Constructive discussion is encouraged, but criticism should be fact-based and professional, not personal or inflammatory.

Vendors are a valued part of the MSP community and should be treated with the same respect as any other member.

Toxic behavior, excessive negativity, or public call-outs that serve only to demean or attack will not be tolerated.
Members should not send other members direct messages for commercial reasons (IE: trying to sell or advertise something) unless specifically invited to.
We require all members of the community to register using verifiable work-related e-mail addresses and to provide real names when requested. While members are free to keep their public anonymity, we reserve the right to remove any Member who doesn't wish to identify themselves privately in compliance with this policy.
Members must not conduct or advocate for activities that are unlawful. Examples include but are not limited to, unauthorized access to a computer system, trespassing, harassment, threats of violence, piracy, etc.
Members must not knowingly distribute malware or code designed to negatively impact the confidentiality, integrity, or availably of a system. The only exemption to this rule is when it is clearly identified and in the context of security research activities.
Members must not violate any rules and/or policies of any event facility in which MSPGeek may hold an in-person event, such as MSPGeekCon. A complete Terms and Conditions for our in-person events can be found here.
If you promote a paid product or service, that you have a direct involvement with, you will be classified as a vendor and will be expected to also adhere to the Vendor Code of Conduct as laid out below in the Vendors Section.
If you are representing MSPGeek addressing the community in a public talk, podcast, webinar, or anything that requires public speaking, you are expected to also adhere to the Speakers Code of Conduct laid out below in the Public Speakers section.
If you are representing MSPGeek in an official capacity such as Direct Employee, Board Member, Volunteer, or otherwise affiliated with the MSPGeek, Inc. Not for Profit organization you are expected to also adhere to the Employees Code of Conduct laid out below in the MSPGeek Employees section.

Vendor Code of Conduct

MSPGeek is primarily a community for open communication collaboration, learning and sharing and we expect vendors to have the same values.
Where vendors have had a channel created for them, they agree to staff it and answer queries in a reasonable amount of time. Where vendors periodically abandon their channel, the channel will be removed.
Vendors should not advertise their services or products in any of the general channels.
Vendors shall not solicit members via direct message unless specifically invited to
Vendors should prefix/suffix their display names in Slack and/or Discord with their company/product name so as to identify themselves as a vendor.
Vendors are encouraged to engage with members in the general channels. If members are actively discussing your product/service, then you can enter into conversation about it in that general channel, but any conversation you feel you can contribute to is allowed to engage in - just explicit mention of your services and/or product cannot come from a Member representing your Vendor.
Vendors are free to advertise their own services in their own channel.
Vendors are free to set their own description for their own channel.
Vendors who want to advertise something to the wider community because they feel the community would value from it, should approach the Community Admin Team who will take a decision on it. Otherwise, the #vendor-announcements channel can be utilized to make public announcements to the wider community regarding webinars, in person events, and other exciting news. Keeping in mind that the noisier the channel the more likely other members are to mute it.
Vendors shall not collect, analyze, store, or use member data—including names, messages, participation patterns, or poll responses—outside of the MSPGeek community without explicit permission. This includes the use of bots, scraping tools, or other forms of automated data collection. Vendors wishing to conduct activities such as surveys, usage tracking, or service alerts must disclose their intent transparently and obtain approval from the Community Admin Team in advance.

Public Speaker Code of Conduct

This primarily applies to community members (MSPGeek Employees or otherwise) who will be addressing the public community at large on behalf of MSPGeek. Examples include MSPGeekCon speakers, MSPGeek Hangout or Geekcast presenters, or any other kind of event where the speaker can be seen as being representative of MSPGeek.

MSPGeek is a vendor neutral community that has a strict no-bashing policy. Vendors are just as much part of the MSP Community as anyone else and shall be treated as such. The no-bashing policy applies to both MSPs and Vendors. Be respectful.
In addition to the above, any mention or call-out of a specific person, Vendor or otherwise needs to come from what the Speaker has personally experienced and cannot come from hearsay or secondhand knowledge. Gossiping and/or Slander ruins reputations and discussing (regardless of bashing or not) unconfirmed statements about individuals or companies is not tolerated on an open platform.
When representing MSPGeek as a public speaker, individuals are not permitted to misuse or exploit products or platforms. Any demonstration that could involve legal implications—such as exposing vulnerabilities, bypassing intended use, or showcasing security flaws—must be disclosed in advance to the relevant vendor, with written permission obtained. This applies universally, regardless of vendor affiliation. MSPGeek can attempt to help facilitate these discussions—just reach out to the Community Admin Team.
MSPGeek has a mission to drive education, growth, and improvement across the community and as such it is the Speakers responsibility to ensure to the best of your ability that presentations or other content provided is factually accurate and does not mislead the audience. If speculation or opinion is included, it should be clearly stated as such.
Speakers must be especially mindful to avoid language, jokes, or analogies that could alienate or exclude any part of the audience. They should foster open participation and respect diverse perspectives during discussions and Q&A sessions.
As part of our Vendor Code of Conduct, vendors presenting must clearly disclose their affiliations and avoid unsanctioned sales pitches. While vendors may use their own products for demonstrations, sessions should focus on broader concepts and best practices rather than solely on the tool itself. The content should provide value to the community beyond a specific product unless the session is explicitly designated for product demonstration or discussion.

MSPGeek Employee/Volunteer Code of Conduct

This primarily applies to community members who are associated with the MSPGeek brand or name in an official capacity. Examples include Volunteers, Board Members, direct employees.

As an official representative of MSPGeek, your actions—both within and outside the community—reflect on the organization. While your personal and private activities remain your own, be mindful that your words and behavior may be interpreted as a reflection of MSPGeek. You are expected to uphold the Code of Conduct in all relevant aspects, ensuring that your engagement aligns with MSPGeek’s values while balancing personal expression with the responsibility of representation.
MSPGeek is a community-driven organization, and transparency is critical to maintaining trust. Employees, volunteers, and board members are expected to clearly communicate decisions—especially those involving policy enforcement, community standards, or public-facing actions. Whenever possible, the rationale behind decisions should be shared with affected individuals or the community to promote fairness and accountability.
If an MSPGeek Employee has a financial, personal, or any other vested interest in a topic, vendor, or discussion, they must clearly disclose it when relevant. Employees should not use their position to exert unfair influence, such as promoting their own services or businesses without approval, steering discussions for personal gain, or leveraging MSPGeek resources, events, or platforms to advance personal or financial interests. Transparency ensures trust and maintains the integrity of the MSPGeek community.
When acting in an official capacity, MSPGeek Employees should uphold professionalism and respect in all direct messages and private interactions.
It is expected that, to the best of their ability, MSPGeek Employees shall maintain the MSPGeek culture of vendor neutrality in all aspects. This includes not granting special privileges to certain members, or vendors beyond established agreements.
Vendors who are engaging in an official capacity of MSPGeek Employees (such as volunteers or board members) are expected to follow community guidelines ensuring fairness.

Reporting

At MSPGeek, we take safety and respect seriously. If you experience or withness inappropriate behaviour, we encourage you to take actions using the steps below.

Immediate Safety Concerns

If you feel you are in danger at an in-person event, prioritize your safety:

Contact hotel staff, venue security, or law enforcement immediately

Once safe, alert a member of the MSPGeek staff who can assist in escalating the issue to venue security or authorities if neede

Option 1: Address the Situation (If you feel safe to do so)

If you experience or witness disrespectful behavior and feel comfortable addressing it directly, consider engaging the person involved in a polite but firm manner. Let them know their behavior is unacceptable and why. In many cases, raising awareness can prompt positive change and encourage accountability

Option 2: Report to MSPGeek Employee

If direct engagement is not an option, or the issue persists, please report it to MSPGeek through any of the following methods

Speak to an MSPGeek staff member (identified by badges at in-person events or by texting our Emergency Response number available from the "Logistics" area of the Event App
Email us at team @mspgeek.com
For in person events, complete our event feedback form, sent to attendees after the event

Providing Details in a Report

When reporting, please provide as much detail as possible to help us investigate and respond appropriately. This may include:

Your name and contact details (optional if you prefer to remain anonymous).
Date and time of the incident.
Location where it occurred.
Names and contact details of witnesses (if available).
Screenshots or supporting evidence (if applicable).
What outcome you are seeking (e.g., an apology, steps to prevent recurrence, etc.).

Confidentiality and Timelines

You can remain anonymous if you wish, though providing details may help us address the issue more effectively. There is no time limit for reporting, but we encourage prompt reporting as delays may affect witness recollection and our ability to respond effectively. If more than three months have passed, please include an explanation for the delay, which we will take into account when reviewing your report.

If you experience or witness harassment, discrimination, or any violation of our Code of Conduct, please don’t hesitate to report it. We are committed to handling all reports with care, confidentiality, and professionalism to maintain a safe and inclusive community.

How We Handle Violations

We are committed to ensuring that MSPGeek remains a community where all are welcome. We strive for customer service excellence when reporting unacceptable behavior. When you report unacceptable behavior to us, we will respond promptly and with care, consideration, and respect.

Our process does not replace nor remove the formal mechanisms available to you as an individual to report inappropriate or offensive behavior such as making a police report. Our process is as follows:

We will acknowledge your report and reply via email (if an email was sent) as soon as is practical.
We will perform a thorough investigation starting immediately.
We will not comment on your experience or perception of it.
We will keep it wholly professional and confidential.
We will treat all of the people involved fairly and objectively, irrespective of what our relationship with them is.
We will apply the appropriate sanctions/remediation (e.g., warnings, direction to learning resources on the topic of harassment, bullying or anti-social behavior, temporary or permanent suspensions, and if necessary, report them to the police). We will take into consideration your wishes in any enforcement.
We will suggest measures we can take to ensure incidents of this nature do not recur at future events.
We reserve the right to remove people from the community or prevent people from joining the community. This includes in person events, such as MSPGeekCon where we reserve the right to remove people from the conference for violations of this Code of Conduct – without refund.

The MSPGeek Team email address on our Contact Us page and mentioned throughout this document will send emails directly to the inbox of those listed on our About Us page.